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De-escalating Hostile Clients $27.00
WorkforceSkills
 

De-escalating Hostile Clients

De-escalation techniques are used to reduce a hostile encounter so that the encounter does not reach the point of an assault. Often, what may seem like minor infractions or irritating behaviors can quickly intensify to physical violence. If you fail to address these behaviors at the onset, they will likely escalate. With preparation and awareness, you can prevent many incidents from escalating. In this course, you will learn strategies for establishing safe environments, identifying warning signs, defusing hostility, setting clear boundaries, and ensuring your safety.
ITEM: #525491
$27.00
De-escalating Hostile Clients
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